Returns accepted within 30 days. Return authorization required. 20% restocking fee applies on all non-defective returns. Returned items without an RMA will be rejected. Contact Customer Service for an RMA. RMA must be written on outside of shipping carton (not on product packaging). If shipping labels are placed on, or RA numbers written on the manufacturer's boxes, the product will not be in resalable condition, and, in turn, will not be eligible for return. All original packaging and materials, including all parts, accessories and instruction manuals from the manufacturer must be returned with the product. Failure to comply may result in denial of RA credit.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.